Refund and Returns Policy

This is a sample page.

Thank you for shopping at LUO PERFECT LLC. We are committed to providing customers with high-quality wind turbine products and want to ensure that you are satisfied with every purchase. If you have any questions about your order, the following is our refund and return policy.

1. Return conditions

We accept return applications in the following cases:

Return application period: Customers must submit a return application within 30 days after receiving the product. Expired returns will not be accepted.
Product status: The product must be unused, undamaged, and the original packaging must be intact.
Invoice and receipt: The original purchase invoice or receipt must be provided when returning the product.

2. Situations where returns are not accepted

We will not be able to process returns in the following cases:

The product has been used, damaged, or partially missing (except for non-transportation damage or product defects).
Exceeded the return period.
The product was not purchased through the official channel of LUO PERFECT LLC.

3. Return Process

If you are eligible for a return, please follow the process below:

Contact Customer Service: Please contact our customer service email (info@luoperfect.com) or phone (408) 915-5462 and provide the order number, purchase date, and reason for return.

Return Approval: Our customer service team will review your return request and send you a return approval notification.

Return Shipping: Once your return is approved, please ship the item to the following address:

LUO PERFECT LLC
Address: 22303 Charlotte Dr, Torrance, CA 90505
Please note: Return shipping costs are the responsibility of the customer unless the return is due to product quality issues.

4. Refund Policy

Once we have received and inspected your return, we will process a refund based on the following circumstances:

Eligible Return: If the return item is eligible, we will process a refund via the original payment method within 3-5 business days. The specific time it takes to arrive in your account will depend on your payment bank.
Return of Ineligible Items: If an item does not meet the return criteria, we will notify you and return the item to you at your expense.

5. Exchange Policy

We do not currently offer direct exchanges. If you require a different item, please follow the return process and place a new order.

6. Damaged or Defective Items

If the item you received was damaged during shipping or is obviously defective, please contact us within 48 hours of receiving the item and provide relevant photos or evidence. We will provide you with the option of a replacement or refund.

7. Contact Us

If you have any questions or need assistance, please contact us at:

LUO PERFECT LLC
Address: 22303 Charlotte Dr, Torrance, CA 90505
Phone: (408) 915-5462
Email: info@luoperfect.com