Shipping Policy

Effective Date: July 25, 2024

Thank you for shopping with LUO PERFECT LLC.

We are committed to providing reliable and efficient shipping services for all customers. Please review our shipping policy carefully before placing an order.

Order Processing Time

Orders are typically processed within 1-3 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

Please note that processing times may be extended during peak seasons, holidays, or promotional events.

Shipping Methods

We currently ship orders using trusted carriers such as:

USPS
UPS
FedEx
DHL (for selected international shipments)

Shipping methods may vary depending on product availability, shipping destination, and package size.

Shipping Rates

Shipping charges are calculated at checkout based on:

Shipping destination
Package weight and dimensions
Selected shipping method

Free shipping promotions may be available for qualifying orders.

Delivery Time

Estimated delivery times:

United States

Standard Shipping: 3-7 business days
Expedited Shipping: 1-3 business days

International Orders

International shipping times vary by destination and customs processing.

Please note that delivery estimates are not guaranteed and may be affected by:

Carrier delays
Weather conditions
Customs inspections
Incorrect shipping information

Order Tracking

Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.

Customers can track their shipment using the carrier’s official website.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

LUO PERFECT LLC is not responsible for lost packages, delays, or additional charges resulting from incorrect or incomplete shipping addresses.

If you notice an error in your shipping information, please contact us immediately before the order is shipped.

Lost or Delayed Packages

If your package is delayed or lost during transit, please contact the shipping carrier first for assistance.

If additional support is needed, please contact our customer service team and we will do our best to assist you.

LUO PERFECT LLC is not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include:

Order number
Photos of the damaged item
Photos of the shipping package

We will review the issue and provide a replacement or refund if applicable.

International Customs & Duties

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local government.

LUO PERFECT LLC is not responsible for customs delays or additional import charges.

Shipping Restrictions

We reserve the right to limit or refuse shipments to certain regions or addresses for security, legal, or logistical reasons.

Contact Information

LUO PERFECT LLC
22303 Charlotte Dr
Torrance, CA 90505

Phone: (424) 236-3828
Email: info@luoperfect.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM PST